Shipping & Return Policy

Delivery

Delivery services and tracking

 

We use DPD for all deliveries.

• DPD UK Next Day – Delivery on the next business day for orders received before 11:45am the previous working day.
• DPD UK Two Day – Delivery within 2 business days for orders received before 11:45am on the day of dispatch.

Depending on the number of items ordered, deliveries may be split into multiple shipments. Please verify the contents of your delivery against the attached packing slip upon arrival.

Authority to leave (ATL)

DPD do not operate an Authority to Leave (ATL) by default. If a delivery attempt is unsuccessful, DPD will leave a calling card and make a second attempt. Should the delivery be unsuccessful on the third attempt, the parcel is returned to the warehouse.

Please Note: We do not deliver to PO boxes or parcel lockers.

Deliveries Areas

We deliver to the United Kingdom (including Northern Ireland) and mainland Europe.

United Kingdom — England, Scotland, Wales and Northern Ireland.

Ireland — served on its own, faster and lower-cost delivery lane distinct from the rest of Europe.

Europe — Near Zone: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Slovakia, Spain.

Europe — Far Zone: Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden.

Europe — Limited Zone: Bulgaria, Greece, Latvia, Lithuania, Romania. Standard items under 30kg ship as normal. Large items over 30kg (tents, awnings) cannot be shipped to these destinations through our standard checkout — our courier has no large-item freight service to this zone. If the product you want is not available to ship to your country at checkout, please contact us at info@zempire.co.uk and we will provide a freight quote where possible.

We are unable to ship to offshore UK islands or remote European regions, including certain islands and territories such as the Canary Islands, Azores, Madeira, and French overseas territories.

Cyprus and Malta: we do not currently ship to these destinations.

Delivery Times

• United Kingdom: typically 1–2 business days.
• Europe — Near Zone: typically 2–4 business days.
• Europe — Far Zone: typically 3–6 business days.
• Europe — Limited Zone: typically 5–8 business days (standard items only — see delivery areas above).
• Rural and remote areas within any of the above may require an additional 1–2 days.
• Orders containing large items over 30kg travel via freight rather than standard parcel and may take 1–3 days longer than the times above.

For all deliveries you will receive a Track & Trace reference via email upon dispatch. Delivery times will be impacted by statutory holidays, as courier companies do not operate on these days. Business days are classed as Monday–Friday and exclude statutory holidays. Orders placed during peak season periods may experience additional delays.

Shipping Costs & Free Shipping

• Standard items (under 30kg) ship at a flat rate calculated at checkout based on your delivery country.
• Orders over €600 qualify for free standard shipping across all European destinations.
• Large items over 30kg (e.g. large tents and awnings) are charged a separate freight rate at checkout, calculated by weight and destination. This rate applies regardless of order value — large items are not included in the free-shipping offer. (Confirmed by cost analysis: see note below — absorbing this freight cost would breach our 10%-of-RRP freight policy on most of these products.)

If a Product Isn't Available to Ship to You

For a small number of larger items and destinations, our website may show that a product cannot be shipped to your country. If this happens, please contact us at info@zempire.co.uk with the product and your delivery address, and we will do our best to provide a freight quote.

Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays. Orders placed during peak season periods may experience additional delays. 

Return Policy

Items incorrectly dispatched or damaged in transit

In the unlikely event that you receive a damaged or incorrectly dispatched item please contact us within 7 days of receiving the goods and one of our staff members will take you through the available options. 

Out of stock items

We endeavour to keep our stock as up to date as possible, in the unlikely event of an item being out of stock you will be notified by one of our staff members and taken through the available options. 

Change of mind returns for online sales

If within 30 days of purchase you have second thoughts about a product ordered through Zempire website, you may return or cancel your order under the conditions below.

After dispatch:

• Items must be unopened and in their original packaging.
• The cost of return shipping is the responsibility of the purchaser.
• Goods remain the property of the purchaser until received by Zempire Camping Equipment.
• Freight charges are non-refundable.
  

Refunds will be processed to the original payment method once the returned items have been received and inspected.

Before dispatch:

• If you cancel your order before it has been dispatched, you are eligible for a full refund of both the product and freight charges.
  

Return exceptions

• Final sale items - Special orders, Final Run Items, Restored Items and Gift Cards are not eligible for change of mind returns.
• Damaged gear - The Zempire return policy doesn't cover ordinary wear and tear, or damage caused by improper use or accidents.
• Product defects - If your item has a manufacturing defect, a warranty claim must be submitted. Items with defects in materials or workmanship are not eligible for return without an approved warranty claim.
• Past abuse of our return policy - In the rare event that Zempire determines there has been an abuse of the Return Policy, we will not accept a return or exchange, even within 30 days of purchase, in order to ensure that every return or exchange is handled with fairness and protects the integrity of our customers.

Warranty Exchanges

Warranty claims or exchanges must be requested separately. For full details, please refer to our Warranty Policy and claim submission process available on our website.

Questions

If you have any questions about this shipping policy, please contact Zempire UK at info@zempire.co.uk.