FAQ's

Zempire Air Tents feature inflatable air frames, allowing for a quick and hassle-free setup, unmatched durability, and superior comfort. For a lot of Zempire Air Tents, one person can pitch and inflate to complete the setup.

Our strongest air tents which we have seen hold up to cyclone conditions are our Air Canvas Series Air Tents. Zempire air tents are more stable in windy conditions than traditional pole tents, however it is not advised to camp in extreme weather conditions. All Zempire air tubes have incredibly high burst strengths so it is very unlikely that an air tube would expand and burst in hot temperatures.

• Ensure guy ropes are out at all times during use. 
• Never pack your tent away wet. If you must take your tent down when wet, ensure that it is dried completely as soon as possible to prevent mildew from forming. 
• If mildew does form on your tent, wash off with warm water and a soft brush to prevent further growth, do not use soap or detergents. 
• Do not use an open flame inside your tent. The fabric has been treated with a fire retardant but is in no way fire-proof. 
• It is important that lower vents are opened at all times to reduce condensation. During humid or damp conditions, it is recommended that the waterproof door covers are opened to expose the mesh layer, enabling additional airflow throughout your tent. 
• Do not use open-cell foam mats directly on the tent floor. This can cause condensation between the mat and floor and if not dried out, can lead to mildew from forming.

Depends what Zempire Air Tent you have, but here's a quick overview: 

• Shelter Links - to connect your air tent to an air shelter to create one combined, weatherproof setup. 
• Footprints - to protect your tent floor and make pack away even easier. 
• Heat Shield Covers/Liners - to decrease the internal temperatures in warmer months & darken the interior.
• Awning Wall Sets - a 2-piece set to provide covered or mesh awning extensions at the front of your tent awning. 
• Sunrooms (Canvas Only) - a 3-piece wall set, including floor which transforms your canvas tent awning area into another protected room.

A 'Heat Shield Cover' and 'Roof Cover' are the same, however a 'Heat Shield Liner' performs the same function, however is installed in the interior of the tent or shelter opposed to the outside of the fly fabric.

Your product may have been superseded by a newer model or discontinued. All discontinued stock that has a few items left is shown in the 'FINAL RUN' section of our website.

Yes, we do! In New Zealand and Australia you can purchase parts online here. If your part is not available contact us.

They sure do. Your warranty period is determined by which product series and types you have. See the warranty page for specific product warranty.